 |
 |
| Here are some of the most commonly asked
questions by CAPE users. If you need further technical support or advice please
contact us direct. |
| |
| Questions |
| |
| 1. |
Can I make a pallet where most of the load is height
vertical, but I can fit another row |
| | of
Length vertical on the edge of the pallet? |
|
| 2. | "1 user are
currently running CAPE PACK. Please try logging in at another time....." |
|
| 3. |
What does "loads high" mean on my Strength Report?
|
|
| 4. |
Can CAPE PACK calculate the strength of a triple-wall
case? |
|
| 5. |
I entered 3 pallets high in my Strength input. Why
does my report show boards less |
| | than
that? |
|
| 6. |
After I run my Strength Program, there is nothing
in the single wall and double wall |
| | reports.
What am I doing wrong? |
|
| 7. | How do I turn
off some of the boards in my database? I don't necessarily want my |
| | customers to
see all of the options the program provides. |
|
| 8. | I want to
share my Strength data with another plant. How do I do this? |
|
| 9. | Can
I run Strength of an HSC? |
|
| 10. | Is there
any way to turn off some of the pallet patterns when running trucks or Truck
|
| | Analysis?
|
|
| 11. |
I run inside dimensions. But the caliper listed
in the pallet group is not correct for my |
| | board.
How can I fix or overwrite that figure? |
|
| 12. | I am trying
to put bottles in a tray but keep getting "No Solutions Found". What am I
|
| | doing
wrong? |
|
| 13. |
I am trying to run CAPE PACK over my network and
keep getting RTE 5. What is |
| | causing
this? |
|
| 14. |
My program crashed and i cannot restart my program.
|
|
| 15. |
I want to put my customer's graphics on the cases
of the pallet loads. How do I show |
| | this
in CAPE PACK? |
|
| 16. |
I need a truck load with a combination of 3 CAPE
PACK pallet loads. Can CAPE PACK |
| | do
that? |
|
| 17. |
We have three designers that need to use CAPE PACK.
Can I load it on 3 machines? |
|
| 18. | If I know
the size of my case, but I want to show the product inside, do I have to run |
| | the Arrange
Group? |
|
| 19. |
I stacked my case onto my pallet and now I want
to fill the truck. But Truck Analysis |
| | is
grayed out on my menu. How do I run it? |
|
| 20. | How do I
alternate layers on my pallet load? |
|
| 21. | How can
I show a display case or false bottom under my product? |
|
| 22. | Why can't
I see my saved diagrams when I reopen my file? |
|
| 23. | My printouts
are coming out black. Why? |
|
| 24. | How do I
turn off all those pallet and trucks in my list? |
|
| 25. | I want to
send 2 half pallets of product on a GMA pallet. How can CAPE PACK show that?
|
|
| 26. |
The Dims vertical to the secondary fields disappeared
from my primary pack tab? Why? |
|
| 27. | How do I
show my longest dimension indicator? |
|
| 28. | Is there
any way to export my graphics? |
|
| 29. | Can I create
a PDF file in CAPE PACK? |
|
| 30. | Are there
any other report formats besides the Standard CAPE Report? |
|
| 31. | We
always use interlocked layers. Can I have my program automatically alternate
|
| | layers
for me? |
|
| 32. |
Where do I change the colors of my printout?
|
|
| 33. |
How do I email from CAPE PACK? |
|
| 34. |
Can I expand overhang in the Layer Editor?
|
|
| 35. |
I have a column pattern and I want to alternate
the layers of the load by turning half |
| | of
the layers 90 degrees. How do I do this? |
|
| 36. | My bags
don't look quite right when I load them. |
|
| 37. | Is there
a way to load bundles of paper or flat glued boxes onto a pallet? |
|
| 38. |
Is there a quicker way to setup my problem parameters
without using the menus? |
|
| 39 | Is there
a way to use my CAPE PACK results in a web environment? |
| |
| Answers |
| |
| 1. | Can
I make a pallet where most of the load is height vertical, but I can fit another
row |
| | of Length vertical
on the edge of the pallet? |
|
| You sure can. First run the Pallet
Group with more than one dimension allowed vertical to the pallet. After you calculate
your load, click on Tools, Pallet Maximizer to calculate your loads with columns
of mixed dimensions vertical. |
| back
to top |
| 2. | "1
user are currently running CAPE PACK. Please try logging in at another time....." |
|
|
Open "capead32.exe", located in your CAPE PACK application folder. Click on "Edit
list of Active Connections" button. Delete from list, users that you know are
no longer running CAPE PACK program. |
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to top |
| 3. | What
does "loads high" mean on my Strength Report? |
|
| It means that using the box you defined
and the environmental factors you entered, this is the number of loads high you
can safely stack this case. This is a way for you to quickly evaluate which cases
meet your requirements. |
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to top |
| 4. | Can
CAPE PACK calculate the strength of a triple-wall case? |
|
| No, not technically. However there
are two ways that you can get a good solid estimate of the strength of your triple
wall case. First, you can send a sample of the board to the lab and get an edge
crush value for the board. Enter that factor in as a custom single wall or double
wall board and calculate using the custom values. Another way is to enter a double
wall case and a single wall divider that make up the triple wall combination.
The divider you should probably use is the sleeve, or divider number 8. So if
your triple wall combination is 69-33-69-33-69-33-69, enter your double wall as
69-33-69-33-69 and enter your single wall divider material as 69-33-69. This way
is not as accurate, but will give you an estimate. |
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| 5. | I entered
3 pallets high in my Strength input. Why does my report show boards less |
| | than that? |
|
|
You probably are printing all materials on your report. Look at the Parameters
tab and make sure that you have Successful materials marked. Once you mark this,
you will need to click on the Options menu and Solve to resort the report. The
unsuccessful materials should drop off your list. |
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| 6. | After I
run my Strength Program, there is nothing in the single wall and double wall |
| | reports. What am I doing wrong?
|
|
|
You probably need to turn on your boards. Go to the first Strength screen, where
you enter humidity, etc. Click on Options and Show Environmental data. Click on
the Single wall tab and look at the column labeled "Use?". There should be a "Y"
in every row for the boards that you want to evaluate and a "N" in the other columns.
After you update the single wall boards, click on the Double Wall tab and repeat
the process. |
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to top |
| 7. | How
do I turn off some of the boards in my database? I don't necessarily want my |
| | customers to see all of the
options the program provides. |
|
| Go to the first Strength screen, where
you enter humidity, etc. Click on Options and Show Environmental data. Click on
the Single wall tab and look at the column labeled "Use?". There should be a "Y"
in every row for the boards that you want to evaluate and a "N" in the other columns.
After you update the single wall boards, click on the Double Wall tab and repeat
the process. |
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to top |
| 8. | I
want to share my Strength data with another plant. How do I do this? |
|
|
The Strength board grades and environmental information is stored in two files
on your computer. The files are: Program Files\CAPE204\Tutor\Strength.stf and
Str.cap (or other user login id.) The strength.stf file is your default environment,
or backup up data. The str.cap file is your local environment where your "daily
use" data is maintained. This is the file that opens automatically when you open
CAPE PACK Strength. Copy these files to a disk and mail them to the other plant,
or email them the files and have them put the files in the same directories that
they came from on your machine. |
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to top |
| 9. | Can
I run Strength of an HSC? |
|
| No. But you can run Strength for a
Die Cut case, a Bliss box or an End Loader. Look at your environmental factors
(Options, Show Environmental data) to see how these selections affect your Strength
program outcome. |
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to top |
| 10. | Is
there any way to turn off some of the pallet patterns when running trucks or Truck
|
| | Analysis? |
|
|
Yes. On the Truck tab, right click on the Complex setting. This will give you
a pop menu where you can turn off whichever pallet patterns you don't want to
use. |
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to top |
| 11. | I
run inside dimensions. But the caliper listed in the pallet group is not correct
for my |
| | board. How
can I fix or overwrite that figure? |
|
| You can type in whatever caliper you
want to use for your material thickness. You can also update the standard list
that provided with your program. To do this, click on the Tools menu in the Pallet
group and select Material Thicknesses. Add, delete or change whatever you need
to and click on OK. Your list will be updated. |
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to top |
| 12. | I
am trying to put bottles in a tray but keep getting "No Solutions Found". What
am I |
| | doing wrong?
|
|
|
The most common problem encountered when running items into trays is the maximum
secondary package height. This figure must allow for the tray and the objects
inside the tray. Commonly, folks put just the tray wall height in here and don't
allow for the bottles or boxes that stick out over the tray. Try increasing this
figure, and don't forget to allow for the thickness of the tray board. In CAPE
PACK 2.04, the Maximum case dimensions are found by clicking on the Case Settings
button the secondary pack tab. |
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to top |
| 13. | I
am trying to run CAPE PACK over my network and keep getting RTE 5. What is |
| | causing this? |
|
|
Most likely you need to run the setup program for work stations. Look in your
Program Files\CAPE204 folder and find the file called Client.exe. Double-click
on this file and a short setup routine will run. This should set you up to run
CAPE PACK. If you are still having trouble, contact CAPE
Systems Customer Support. |
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to top |
| 14. | My
CAPE PACK program crashed and i cannot restart my program. |
|
| Open your Windows task manager then
perform "End Task" on "CAPE PACK v2.04" still running. |
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| 15. | I want
to put my customer's graphics on the cases of the pallet loads. How do I show
|
| | this in CAPE PACK?
|
|
|
You want to use the 3D Imaging program. Run your pallet group analysis. In the
Multi-Viewer, click on the Add Graphics, Create 3D Graphics. You will see a box
asking you to select a package. Click on your case and then on OK. Click on the
3DI menu and New. Give your image file a name (i.e. test.3di). Then you open up
your graphics from your customer. The best images to use in this program are Bitmaps
(BMP), PCX files, TIF files and GIF files. Graphics that use millions of colors
in their format may have distorted colors when used in the 3DI program. Click
on Image and Open. Open your image file. Click on the panel of the flat blank-type
case that you want the image to appear on and then on the camera button in the
tool bar. Repeat this process with other graphics if needed. When you are finished
adding images to your case, click on 3DI and Save. Then you can close the 3DI
program and go back to the Multi-Viewer. Once in the Multi-Viewer, click on a
panel of the screen that has the case. Then click on Add Graphics, Add 3D Graphics
and select your image (i.e. test.3di) from the list. |
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| 16. | I need
a truck load with a combination of 3 CAPE PACK pallet loads. Can CAPE PACK |
| | do that? |
|
| No. But CAPE Systems has a program
that can. It is called Truckfill and is offered at a discounted price to current
CAPE PACK users. Contact your customer service representative at CAPE
Systems Customer Support. |
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to top |
| 17. | We
have three designers that need to use CAPE PACK. Can I load it on 3 machines?
|
|
|
No. But you can load it on your network where all three can use it, one at a time,
when they need it. Or you can contact CAPE
Systems Sales Team about purchasing additional users. |
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| 18. | If I know
the size of my case, but I want to show the product inside, do I have to run |
| | the Arrange Group? |
|
|
No, you can use the Pallet Group. Enter the size of your case and select your
pallet and/or truck. Then click on the Fill Wizard menu and Define. Select the
package type from the Pack Type list and then enter the arrangement of the product
in the case. For example, 4x3x1 would be 4 products long by 3 products wide by
1 product high. This graphical information will be available for you to view/print
in the Multi-Viewer graphics. |
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to top |
| 19. | I
stacked my case onto my pallet and now I want to fill the truck. But Truck Analysis
|
| | is grayed out on
my menu. How do I run it? |
|
| First check to make sure that you have
a Pallet load in your active panel. Easiest way to do this is click on the picture
of the pallet load. Look again to see if Truck Analysis is still grayed out. If
it is, then you probably did not define your truck during input. Click on File,
Change Input Data. When you get back to input, click on the Input Settings button.
Make sure that Objects onto Pallets into Trucks is marked on the right hand side
of the screen. Click on OK. Pick your truck from the list on the Truck tab and
make sure you enter a maximum weight, and select the pallet patterns that you
want to use (simple/complex). Calculate again and you will have access to Truck
Analysis. |
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to top |
| 20. | How
do I alternate layers on my pallet load? |
|
| There are two ways to alternate layers
in CAPE PACK. You can select to have the program automatically alternate layers
in both directions when the loads are calculated. To do this, click on the Input
Settings button and then select Alternate Layers. |
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| 21. | How can
I show a display case or false bottom under my product? |
|
| You will need to use the Slave Pallet
feature for this. Enter your case information and for your pallet, enter Input
Pallet Dimensions. Enter the dimensions of the display case/base. Select this
pallet and enter the maximum load weight and height. Then click on Input and Select
Slave Pallet Base. Choose your "real" pallet. After you calculate, you will have
your load shown on the display case. Click on Tools and Fill Slave Pallet. This
will load your entire pallet load on the "real" pallet for you to print. |
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to top |
| 22. | Why
can't I see my saved diagrams when I reopen my file? |
|
| Usually if you are having trouble opening
your saved graphics, it is because you are really opening your input data. To
retrieve your saved graphics, go to the Front Menu in CAPE PACK and select File,
Open Viewer/Open Saved Graphics, and then either the Solution Dialog or the Standard
Dialog. If you choose the Solution Dialog, the program will look at all your files
and determine which ones have saved graphics. If you choose the Standard Dialog,
all files will be shown. Select the file you want to open and click on OK. It
will open in Multi-Viewer. If it does not, it means that you did not save the
solutions/graphics for this file. |
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to top |
| 23. | My
printouts are coming out black. Why? |
|
| You are probably trying to print a
color printout from CAPE PACK to a black and white printer. Click on File, Page
Setup and check to make sure that your print type is Black and White or No Hatching.
Color printing to some black and white printers will yield a completely black
block of product on your pallet. |
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to top |
| 24. | How
do I turn off all those pallet and trucks in my list? |
|
| During data input, click on Tools,
Setup Pallet Base Style Directory (or Setup Truck Base Style Directory). Turn
off whatever pallets/trucks you don't want by click on them in the list. This
will deactivate the pallet and the red check mark will disappear. The pallets
will still be there in the program, but will not appear on your list. You can
also sort the list to make it easier to find what you are looking for. |
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to top |
| 25. | I
want to send 2 half pallets of product on a GMA pallet. How can CAPE PACK show
that? |
|
|
This is another use for Slave Pallet. Select your half pallet during input as
your pallet and then click on Input, Select Slave Pallet Base. Choose your GMA
pallet as the slave. After calculating, use the Tools, Fill Slave Pallet feature
to load your half pallets onto your GMA. |
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to top |
| 26. | The
Dims vertical to the secondary fields disappeared from my primary pack tab? Why?
|
|
|
Because you are using the Bundle Wizard. When you use the Bundle Wizard, it tells
it how to pack your primaries in your secondary. So these fields are no longer
needed on the Primary Pack tab. |
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to top |
| 27. | How
do I show my longest dimension indicator? |
|
| You can turn this feature on at input
or output. At input, click on the Input Settings button and click on the "Flap
Indicator" field. In Multi-Viewer Graphics, select Indicators from the Diagram
View list under Format Panel (Setup Buttons, Format Panel, Diagram View drop down
list). |
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to top |
| 28. | Is
there any way to export my graphics? |
|
CAPE PACK gives you four different
ways to export your graphics. You can export just the diagrams or the entire report.
1. Under Edit, you can Copy your Diagrams/Reports to the Windows Clipboard
and paste them into whatever application you want.
2.Under File, Print Preview,
you are given an export button to use to export your report to a graphics file.
You have 7 choices for graphics types. If you use this feature, the Page Setup
setting applies to your exported report.
3. Under the Review feature, you
can export individual pieces of your analysis (i.e., pallet load, case, primary,
truck) to individual files. This can be exported as a report or as a diagram.
You can use the Export menu to customize your export (Settings), and then export
either your diagrams or report to 1 of seven different graphic formats.
4.
You can use the Export menu to export your graphics in a variety of different
ways. |
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to top |
| 29. | Can
I create a PDF file in CAPE PACK? |
|
| Yes, use PDF icon on Multi-Viewer Graphics
toolbar to create your PDF report. |
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to top |
| 30. | Are
there any other report formats besides the Standard CAPE Report? |
|
|
Yes. You have two Standard CAPE reports: Standard and Standard with User Fields.
We also provide a variety of customized Microsoft Word templates that you can
use to create your own Word documents. In addition, you have the option to create
your own Word template and macro to generate just about any report format that
you want. The macro is called CAPE1.MAIN and you will find examples in your CAPE204\Cusprt
folder under the appropriate version of Word. If you need assistance, contact
Customer Support.
|
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to top |
| 31. | We
always use interlocked layers. Can I have my program automatically alternate |
| | layers for me? |
|
|
Yes. Just choose this option from the Input Settings screen selection during data
input. |
| back
to top |
| 32. | Where
do I change the colors of my printout? |
|
| In Multi-Viewer Graphics, under File,
Page Setup. You can choose Color, Black and White or No Hatching which is a line
drawing. |
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to top |
| 33. | How
do I email from CAPE PACK? |
|
| Just click on the e-mail or internet
on the Front Menu, Data Input or Multi-Viewer Graphics screen and then either
email Full Report or e-mail Diagram Only. The program uses your established email
program to send the message. |
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to top |
| 34. | Can
I expand overhang in the Layer Editor? |
|
| Yes you can. Click on Options, Reset
Overhang. You will be prompted for an amount of allowable overhang in both the
length and width. When you exit the program, the new product dimensions will update
to the Multi-Viewer Graphics. If you have not used the total amount of overhang
requested, it will not show up on your reports. |
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| 35. | I have
a column pattern and I want to alternate the layers of the load by turning half
|
| | of the layers 90
degrees. How do I do this? |
|
| You will need to use the Layer Editor.
Click on Edit, Layer Editor. When the Editor options, click on the New button
near the center of the screen. From this dialog box, click on P001 and then Create
P003 (or whatever the next layer number is). Then click on Ok. The program will
add a layer to your load. You will notice that all of the pattern numbers are
the same (usually P001) except for the one you created (we'll call it P003). Click
on layer P003 to highlight it. Click on the Edit field. Working with the top view
of the layer on the right side of the screen, block the entire layer. To do this,
hold down the shift key and click/drag from the upper right corner of the layer
to the lower left corner. A dotted line will draw as you drag. Release the mouse
and keyboard buttons and an "X" will be drawn over the entire layer. Hit the right
cursor button one time to turn the entire layer 90 degrees. Let's assume that
your load is 8 layers high. With the P003 layer you added, you will see nine layers
in your list. Click back on the View field on the left hand side of the screen.
Click on layer 1=P001 and then on the Delete button on your screen. Do this 3
more times so that you have a total of 5 layers, 4 P001s and 1 P003. Click on
the P003 layer and then click on the Copy button 3 times. You will now have 4
of each layer. Use the Up and Down buttons to reposition the 8 layers so that
they are alternated. |
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to top |
| 36. | My
bags don't look quite right when I load them. |
|
| When you use a bag created using the
Make a New Shape feature, you should enter the dimensions as though the bag is
standing up - as this is how the bag was created. If you need the bags to lie
down on the pallet or in the box, make the Width rather than the Height vertical.
This will give your bags a more realistic look. |
| back to top |
| 37. | Is there
a way to load bundles of paper or flat glued boxes onto a pallet? |
|
|
Yes, the new KDF Group is the perfect tool for this type of analysis. Enter your
erected box or your flat blank size and then apply a formula from the list. Enter
your range of bundle counts and calculate. You can also change the formulas to
better suit your specific box type or style. |
| back
to top |
| 38. | Is
there a quicker way to setup my problem parameters without using the menus? |
|
|
Yes, you can use the many right-click options available in the program. There
are right-clicks available for data entry, Multi-Viewer Graphics and even the
Strength program. You can change the look of your diagrams without using the Setup
Buttons option, and even print using right clicks. |
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| 39. | Is there
a way to use my CAPE PACK results in a web environment? |
|
| Yes, the Web Page Publisher is the
perfect tool for deploying your analyses to the internet. You simply create a
catalog with WPP and add all the analyses that you want to include. WPP helps
you manage the catalog and even transfer it to the internet site. Contact your
local CAPE Systems
sales office for more information about this powerful feature. |
| back to top |
| |
